Resources

Blackburn Studios

• Blackburn Studios - Front Door (New Creator Application)
• Blackburn Studios - Raise Your Hand (Representative Application)
• Blackburn Studios - Step Up (Representative Promotion Application)
• Blackburn Studios - Get Paid (Profit Participation Agreement)

Built By Besties

• Built by Besties - New Seller Application
• Built by Besties - Seller Product Listing

Support, Contacts & Escalations

General and support

• hello@blackburnhq.com — general questions and first contact
• help@blackburnhq.com — help requests
• support@blackburnhq.com — customer, creator, and operational support

Blackburn Studios and Creators

• creators@blackburnhq.com — creator questions and creator-related communication
• studios@blackburnhq.com — Blackburn Studios communication
• studio@blackburnhq.com — alternate Blackburn Studios address
• hands.up@blackburnhq.com — leadership interest and “raise your hand” communication
• partners@blackburnhq.com — partnerships and collaboration inquiries

Built by Besties Sellers

• builtbybesties@blackburnhq.com — Built by Besties seller, product, listing, and program-related communication

Finance and Administration

• finance@blackburnhq.com — financial questions and documentation
• payroll@blackburnhq.com — contractor payments and payroll-related communication
• reviews@blackburnhq.com — reviews, testimonials, and related follow-up

Security

• security@blackburnhq.com — Report a security concern
  
• datasecurity@blackburnhq.com — Report a data security concern
  
• phishing@blackburnhq.com — Report a phishing attempt

Escalation process

Blackburn Studios - Major escalation form

Use the major escalation form when someone experiences a serious TikTok issue, particularly:

• TikTok account ban
• Account suspension
• Major platform violation
• Live access removal
• Shop access restriction
• Issue that threatens their ability to participate or earn
• Serious matter that cannot be resolved through ordinary support

The form captures enough information for leadership to understand and act on the issue, including:

• Creator name
• TikTok username
• Contact email
• Type of restriction or violation
• Date it occurred
• Screenshot or notice received
• Actions already taken
• Appeal status
• Relevant deadlines
• Immediate support needed